Refund policy

Returns

Return requests must be made within 30 days after delivery. You may open the gift presentation packaging to view the contents. To qualify for a change-of-mind return, the complete gift set must be returned, with all items unused and in their original condition. Consumables, including food, must remain unopened. Personal-care items that have been opened or used, and custom or special-order products, are not eligible for return. We cannot accept partial returns of a gift set.

To request a return, email hello@theirishdaisygifts.com with your order number. Please wait for approval and return instructions before sending anything back. If your return is approved, you are responsible for return shipping costs.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, contact The Irish Daisy at hello@theirishdaisygifts.com as soon as you discover the issue. Please include your order number and photos, if possible. The Irish Daisy will handle the issue directly and work with you on an appropriate resolution, such as a replacement or refund. We will cover any shipping costs needed to resolve the issue.

Refunds

Once an approved return is received and inspected, we’ll let you know whether the refund is approved. Approved refunds will be sent to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Hospitality orders

Welcome and Celebration Refresh orders are prepared and hand-delivered for a specific guest, property, or event. They are not eligible for return. If an order is missing, damaged, or different from what was confirmed, contact The Irish Daisy promptly. We will handle the issue directly and work with you to make it right.