FAQs
Thoughtful gifting can come with questions, and we’re happy to help. Below you’ll find information about ordering, personalization, shipping, delivery, event hospitality, and more. If you don’t find the answer you need, please contact us directly at hello@theirishdaisygifts.com
Gifts & Ordering
How do I choose the right gift?
Our collections are designed around meaningful moments—from celebration and encouragement to comfort, remembrance, and rest. Each product page describes the sentiment and experience behind the gift. If you need help choosing, please contact us and we’ll be happy to guide you.
What does the price of a gift reflect?
The Irish Daisy was created to fill the space between mass-produced gift baskets and fully custom concierge gifting. Our collections pair thoughtfully selected products with distinctive reusable vessels, meaningful details, and refined presentation to create a gift that feels both personal and complete. Pricing reflects the contents of each collection as well as the sourcing, design, presentation materials, and careful assembly that transform those individual items into a beautifully thoughtful gift.
What is included with each gift?
Each product page includes a detailed description of the items and presentation included with that gift. Our collections are thoughtfully designed as a complete experience rather than as individual items selected à la carte. However, we do have our Apothecary area for you to select individual items.
Can I include a personal message?
Yes. You may include a personal message with your order at no additional charge. Your words will be presented thoughtfully on our signature Irish Daisy Cottage Card.
Can I send a gift directly to the recipient?
Yes. Enter the recipient’s name and address as the shipping address during checkout. Please double-check all delivery information before submitting your order. We are not responsible for misdirected packages if shipping information is incorrect.
Will my gift look exactly as pictured?
Every gift will include each item pictured as part of the collection—or a thoughtfully selected equivalent if a seasonal, specialty, or limited-availability product requires substitution. Any replacement will maintain the purpose, quality, and value of the original item. Exact placement and presentation may vary from the photographs because gifts must be packed securely for shipping or delivery. Styling props are not included unless specifically stated.
Personalization & Bespoke Gifts
How are bespoke gifts priced?
Bespoke gifts are priced individually based on the selected contents, sourcing requirements, personalization, presentation, quantity, and design time involved. A proposal will be provided for approval before products are purchased or work begins.
Can I change the items in a curated (ready-to-ship) gift?
Our curated gifts are thoughtfully designed as complete collections and are generally offered as shown. If the recipient has an allergy, dietary consideration, or other important need, please contact us before ordering. Requests involving substantial changes may be better suited to a bespoke gift.
What is a bespoke gift?
A bespoke gift is created for a particular recipient, occasion, or event rather than selected from one of our established collections. Contents, presentation, and special details are thoughtfully developed to reflect the recipient and the sentiment you wish to convey.
What personalization is available?
Available personalization varies by gift and may include a handwritten message, recipient or event details, ribbon colors, tags, printed materials, or other thoughtful touches. Personalization options included with a collection will be described on its product page.
How do I request a bespoke gift?
Please contact us with the occasion, recipient, desired sentiment, budget, timing, and any preferences or considerations. We’ll review your request, confirm availability, and provide recommendations and pricing before work begins.
How far in advance should I request a bespoke gift?
Please inquire as early as possible. Timing depends upon the complexity of the design, product availability, personalization, and quantity requested. Your anticipated completion or delivery date will be confirmed before the order is finalized.
Shipping & Delivery
Do you offer hand delivery?
Individual curated gifts are shipped and are not eligible for routine hand delivery. Hand delivery may be arranged for qualifying hospitality, corporate, business, or other bulk orders. Availability, minimum quantities, service area, and delivery charges will be outlined in the applicable proposal.
Where do you ship?
The Irish Daisy currently ships curated gifts within the contiguous United States. Available shipping options and charges are displayed during checkout.
How long will it take to prepare my gift?
Because each gift is carefully assembled and prepared to order, please allow three to five business days for processing before shipment. Bespoke, personalized, and seasonal orders may require additional time. Estimated shipping time begins after the order leaves our care.
How are shipping charges calculated?
Shipping charges are calculated during checkout based on the delivery destination, package size, weight, and available carrier service.
Are shipped gifts insured?
Yes. Every shipped gift is insured for its purchase value. If a package is lost in transit or arrives damaged, please contact us promptly so we can begin the carrier-claim process and determine the appropriate next steps.
Can I request a specific arrival date?
You may share a preferred arrival date when ordering, and we will make every reasonable effort to plan shipment accordingly. Carrier delivery dates are estimates, however, and cannot be guaranteed. Please allow additional time during holidays and periods of severe weather.
Will I receive tracking information?
Yes. Tracking information will be sent to the email address provided at checkout once your gift has shipped. Please allow time for the carrier to scan and activate the tracking number.
What if I provide an incorrect or incomplete address?
Please verify the recipient’s address carefully before submitting your order. Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address are the purchaser’s responsibility.
Event Hospitality Gifts
What is the difference between a Welcome and a Refresher?
Welcome gifts greet guests at the beginning of their stay with refreshments, comforts, and thoughtful details. Refreshers are intended for later in the celebration, offering practical care items and welcome pick-me-ups when guests may appreciate them most.
Who can order hospitality gifts?
Couples, families, wedding planners, event professionals, venues, vacation-rental hosts, corporate clients, and other hosts may order hospitality gifts on behalf of their guests.
Do I need a Welcome or Refresher gift for every guest?
Not necessarily. Welcome and Refresher gifts are designed as value-added gestures of hospitality rather than traditional favors or keepsakes for every attendee. Welcome gifts may be planned by guest room, couple, family, or household, depending on the accommodations and event. Refreshers may be offered in a carefully estimated quantity based on the schedule, location, and likely guest need. We’ll help you determine quantities and placement that make thoughtful use of your budget while providing meaningful care where it will be most appreciated.
Can Welcome and Refresher gifts be ordered together?
Absolutely. Welcome and Refresher gifts can be coordinated to create a thoughtful guest experience from arrival through the celebration while still serving two distinct purposes.
Is there a minimum order?
Minimum quantities may vary based on the collection, delivery location, and level of customization. Vacation rentals and smaller gatherings may qualify for lower minimums. Any applicable minimum will be clearly outlined in your proposal.
Can hospitality gifts be personalized?
Yes. Available personalization varies by collection and may include names, dates, colors, tags, ribbons, printed materials, or other event-specific details. Bespoke hospitality gifts offer the greatest level of customization.
Can you accommodate allergies or dietary preferences?
We will make every reasonable effort to accommodate disclosed allergies and dietary preferences. However, the products included are prepared or packaged by outside manufacturers, so we cannot guarantee an entirely allergen-free environment. All allergies and dietary considerations should be provided through the event inquiry form.
How far ahead should I inquire?
We recommend reaching out at least six to eight weeks before your event. Bespoke gifts, personalized elements, larger quantities, and peak-season dates may require additional time. We’ll always do our best to accommodate shorter timelines when availability permits.
What if my guest count changes?
We understand that event counts can shift. Adjustments made before the final-count deadline can generally be accommodated. Changes requested afterward depend upon product availability and production timing and may result in additional charges.
When are final quantities and payment due?
Selections and estimated quantities should be finalized approximately 30 days before the event. Final quantities and the remaining balance are due 14 days before delivery unless otherwise stated in your proposal.
What is your service area?
Our hospitality service is available throughout Lake County, Illinois, and Kenosha and Walworth Counties, Wisconsin. Hospitality gifts are hand-delivered to the venue(s) indicated and are not shipped.
Can gifts be delivered to hotels, venues, or rental properties?
Yes, with prior approval and coordination from the receiving property. We’ll work with you to establish delivery locations, contact information, and appropriate delivery windows. Any venue handling, storage, or distribution requirements should be shared during planning.
Do you charge for delivery?
A flat delivery fee is charged based on the location or locations included in your order. Nearby properties may be grouped within a single route. When Welcome and Refresher gifts are delivered during the same trip, only one delivery fee applies.
Payments, Changes & Cancellations
What if my event date or order quantity changes?
Please notify us as soon as possible. Changes requested before the final-count deadline will be accommodated when product availability and scheduling permit. Quantity reductions after the final count and payment deadline are not refundable. If an event is postponed, payments may be transferred to a new available date; product, personalization, delivery, or sourcing costs already incurred may still apply.
When will I be charged for an online gift order?
Payment for curated gifts purchased through our website is collected in full at checkout. Available payment methods will be displayed during the checkout process.
Can I change or cancel an online gift order?
Please contact us as soon as possible. We’ll gladly accommodate changes or cancellations when an order has not yet entered assembly or personalization. Once preparation has begun or the gift has shipped, changes and cancellations may no longer be possible.
How are hospitality, bespoke, and bulk orders paid?
A 50% deposit is required after the proposal is approved to reserve your date and begin planning and sourcing. Unless otherwise stated in your proposal, final quantities and the remaining balance are due 14 days before delivery.
Are deposits refundable?
We understand that plans sometimes change. Because your deposit reserves limited production capacity for your event and allows planning, sourcing, and personalization to begin, it is nonrefundable. If your event is postponed, we will make every reasonable effort to transfer your order and payments to a new available date. Products already purchased, completed personalization, and any additional sourcing or delivery costs will remain part of the order. Complete postponement and cancellation terms will be included in your proposal.
Order Support
How will an order issue be resolved?
Please email us with specifics of your concern. Each concern is reviewed individually. Depending on the circumstances and product availability, an appropriate resolution may include replacement of the affected item, a thoughtfully selected equivalent, or a refund for the affected portion of the order.
Can a gift be returned or exchanged?
Because our gifts may include consumable, personal-care, limited-availability, or personalized products, we do not accept returns or exchanges. If an order arrives damaged, incomplete, or incorrect, please contact us promptly so we can review the issue and make it right.
What should I do if a gift arrives damaged?
Please contact us within 48 hours of delivery. Include the order number and clear photographs of the shipping box, shipping label, interior packaging, and damaged item or items. Please retain all original packaging while the issue is reviewed, as it may be required for the carrier’s insurance claim.
What if an item is missing or incorrect?
We strive to get every order right, but mistakes can occur. Please contact us within 48 hours of delivery with the order number, a description of the issue, and photographs of the received gift and packaging. We’ll review the order and arrange an appropriate resolution.
What if my shipment appears to be lost?
Every shipped gift is insured for its purchase value. If tracking shows an unusual delay or the package appears to be lost in transit, please contact us. We’ll review the tracking information, communicate with the carrier, and initiate an insurance claim when appropriate.
What if tracking shows “delivered,” but the package cannot be found?
Please check the delivery area, household members, neighbors, building staff, and any alternate location where the carrier may have left the package. Carriers occasionally mark packages as delivered shortly before their actual arrival. If the package still cannot be located, contact the carrier and notify us promptly so we can help determine the next steps.