How It Works
Every event is unique, but the process should feel simple. From your first inquiry through final delivery, we’ll guide you through each decision, keep track of the details, and thoughtfully prepare gifts that reflect the spirit of your gathering and make your guests feel genuinely cared for.
Let's get started...
Share Your Plans
Complete our event inquiry form with your date, location, estimated quantities, and the type of welcome or refresher experience you’re considering.
Refine the Details
We’ll confirm availability, discuss your selections and presentation preferences, and prepare a customized proposal.
Reserve Your Date
Your date is secured once your proposal is approved and the required deposit is received.
Finalize Your Order
Selections, personalization, dietary considerations, delivery details, and estimated quantities are finalized approximately 30 days before the event.
Confirm Your Count
Final quantities and remaining payment are due 14 days before delivery.
We Take It From Here
Your gifts are thoughtfully assembled and hand-delivered according to the arrangements in your proposal.
Hospitality Questions
How far ahead should I inquire?
We recommend reaching out at least six to eight weeks before your event. Bespoke gifts, personalized elements, larger quantities, and peak-season dates may require additional time. We’ll always do our best to accommodate shorter timelines when availability permits.
Is there a minimum order?
Minimum quantities may vary based on the collection, delivery location, and level of customization. Vacation rentals and smaller gatherings may qualify for lower minimums. Any applicable minimum will be clearly outlined in your proposal.
Can you accommodate allergies or dietary preferences?
We will make every reasonable effort to accommodate disclosed allergies and dietary preferences. However, the products included are prepared or packaged by outside manufacturers, so we cannot guarantee an entirely allergen-free environment. All allergies and dietary considerations should be provided through the event inquiry form.
Where do you deliver?
Our hospitality service is available throughout Lake County, Illinois, and Kenosha and Walworth Counties, Wisconsin. Hospitality gifts are hand-delivered to the venue(s) indicated and are not shipped.
How are delivery fees calculated?
A flat delivery fee is based on the location or locations included in your order. Nearby properties may be grouped within a single route. When Welcome and Refresher gifts are delivered during the same trip, only one delivery fee applies.